The small type: if you should be searching for a distinctive engagement ring or unique anniversary gift, Leibish & Co. has a strong stock of top-notch, colourful, and conflict-free diamonds and gems. The family-run company happens to be operating online since 1998 with a personal touch containing obtained perform business from around the world. Leibish & Co. makes it easy purchase free rocks or perhaps to use its cost-free “Design Your Own” tool to take your own perfect piece of precious jewelry alive. With many years of experience and solid workmanship under the gear, Leibish & Co. is found on the brink of growing their supply to watches as well as other accessories.
When Leibish Polnauer launched his first online diamond business in 1998, it got nearly a full day to publish an individual image and information to his web site â but he had been a visionary whom saw prospective for the fledgling realm of e-commerce. “as he sees the possibility in a thought, he can fit everything in inside the power to advance along with it,” said Benji Margolese, Director of material promotional for Leibish & Co.
Leibish developed an effective, family-run process along with his girlfriend and kids offering in management jobs. They’ve got expanded an effective web business with practices found throughout the world. Leibish & Co. is a leader in special coloured expensive diamonds and gems that are difficult to get elsewhere. Their diamonds are conflict-free, which is an important factor for most customers.
“folks visited all of us since they search anything somewhat different, anything a bit more special than what everybody else has,” Benji mentioned.
While Leibish & Co. supplies high-quality conventional expensive diamonds, the business specializes in colorful, special jewellery. When asked precisely why the business enterprise has actually these types of increased consumer return rate, Benji easily pinpoints the main reason.
“It is a mixture of excellent items, fantastic solution, and jewelry created toward greatest quantities of excellence,” he mentioned. “The jewellery we make is certainly not your daily, mass-produced sort of item. Each piece is custom-made to completely fit the diamond or gemstone picked from the customer.”
A household Affair With private Service
Leibish & Co. is a genuine family company, with Leibish’s members of the family playing important functions within the organization.
Leibish serves as creator and chairman associated with the organization, while his girlfriend, Rosi, could be the business’ occasions management. Their particular eldest daughter, Chavi, serves as top honors Jewelry Designer â that will be a huge responsibility since custom jewellery accocunts for over 50per cent on the business’s company, Benji mentioned.
Leibish’s oldest boy, Yossi, is the CEO of Leibish & Co. Another daughter, Shmulik, that is a graduate of this Gemological Institute of The united states, may be the main Diamond Buyer for the company. “Shmulik is, really, one of the majority of gifted color diamond experts in the industry,” Benji mentioned.
Leibish’s child Itzik could be the organizations COO and runs the nyc workplace on Fifth Avenue. Yoni, that is the youngest of Leibish’s five young children, could be the business’s CFO.
“As one of the longtime people in the team, I’m able to let you know that, even though there isn’t any relation, they think about me, and others, element of their loved ones,” Benji said. “most of us bring our very own knowledge to the company, but collaborate to consistently expand the organization.”
Clients are also addressed like family members at Leibish & Co., the spot where the business invests fuel into individual solution and revenue. “if you’ve ever addressed one certain representative, for instance, that’s the exact same individual you will always manage, no matter what you happen to be calling or creating within,” Benji said. “We don’t believe in driving customers to different divisions when they’ve a concern or particular concern they want to cope with.”
Consumers result from All Over the World
Leibish has multiple different types of consumers: discover customers, whom primarily shop through web page, merchants, and those within the trade company, just who usually visit the organization’s primary workplaces in nyc, Israel, and Hong Kong.
Many Leibish & Co.’s customers are from US. The subsequent most well known audience is actually Canada, accompanied by great britain, Australian Continent, Hong Kong, together with remainder of European countries.
Customers at each and every phase of life store at Leibish & Co., though the majority are between your years of 35 and 54, Benji mentioned. Additionally, the firm garners roughly 300,000 site visits every month â and keeps nearly all of its clients coming back.
“with well over a 70per cent return consumer score, we stay extremely well-known businesses in our market,” he said.
Colorful Diamonds & Gemstones With a “Design Your Own” Option
Leibish & Co. holds high-end jewellery, but in addition maintains inventory versatility, especially for online consumers, Benji said. The organization carries a huge selection of free expensive diamonds and priceless gems, but the essential goods are tailored precious jewelry creations.
“We hold a large selection of multicolor diamond and gem stone jewellery, with on the rarest hues previously viewed,” the guy said. “the audience is acknowledged most readily useful by our very own bread-and-butter services and products â yellowish diamond and pink diamond wedding rings. However, we offer diamonds of nearly every shade, and priceless gemstones â such as sapphires, emeralds, and rubies. We sell jewelry constructed with colorless diamonds, too, but our knowledge is within the world of color.”
For customers who have anything at heart and want assist making it a reality, Leibish & Co. supplies a “Design your” jewelry tool, which Benji stated is the hottest item.
“normally, while looking for a particular piece, individuals often want specific stones and establishing styles they will have currently dropped obsessed about,” the guy said. The “Design Your Own” tool allows customers to construct a piece utilising the rock, placing, and metal regarding option.
“It allows them to deliver their own ambitions alive â with these knowledge in artistry,” Benji told united states.
Extras & brand-new Online Tools available for Leibish & Co.
since it looks toward the future, Leibish & Co. is actually slowly changing toward higher-ticket products and item diversity. The business seems comfortable branching out to new product lines as a result of the determination and love it relates to most appropriate their present projects.
“We have talked about bringing in numerous accessories â instance luxury watches, handbags, as well as pencils,” Benji said. “But we chose to hold back until we first perfected our very own main distinct product, which is diamond jewelry.”
Leibish & Co. is also researching to continue refining its popular internet site, as well. One-way it intends to enhance the internet based experience is by exposing enhanced truth features, that may provide virtual consumers a lot more of an in-store experience.
As a business with its roots in colorful expensive diamonds and ecommerce, Leibish & Co. consistently innovate in a traditional business which views change as the exception to this rule, not the rule.